Question 1

I ordered on Amazon or elsewhere, and the parasol looks very different

Accepted Answer

Unfortunately, you haven't  ordered and received a Bali Parasol® original. We exclusively sell our parasols through this website and not through third parties. 
Other parasols are made by other (mass) manufacturers with different materials in different qualities. Our photos are occasionally taken from our website and published elsewhere without our permission, making it seem like you may expect our product but it will not be. This led us to keep everything in-house from design to sending.  With this way of working you always  know exactly what to receive. We love to exceed expectations and this compliment we often receive.

Question 2

How can I be sure I'm ordering a Bali Parasol ® original ?

Accepted Answer

Since Balinese parasols started to flood the market and online displays,  there can be confusion about whether it's a genuine Bali Parasol original in top quality. We find our Bali Parasol pictures back online with companies we don't know so we choose to sell our product Bali Parasol ® exclusively through our own website: https://www.baliparasol.com . We do not work with third parties or resellers. We also handle the shipping fulfilment ourselves to maintain control over everything and we know exactly which parasol from which batch is in your box.

Our payment statement says: HELIVIEWS / Bali Parasol

Our invoices are send from:  mail@eaccounting.vismaonline.com  
from: HELIVIEWS (Bali Parasol.com).

Our official email adres is:  info@baliparasol.com 
Our Whats app: +31 6 83 206 777

Question 3

What is the difference between the American Drill canvas and waterproof canvas?

Accepted Answer

Our unique hand painted parasols are all in American Drill. A blend of viscose and polyester and drill woven (strong)  with a luxury soft touch shine in it.
This canvas has NO problems with rain and water at all. They remain beautiful and can be painted. When rainy weather they are resistant for about 1-1.5 hrs and then start dripping but you are probably inside by then as well.

The waterproof parasols are made from a different material with a pvc coating and a coarser texture, being 100% waterproof. So when raining, no matter how long, it stays dry underneath. 
The canvas we developed looks very good (no plastic vibe but very natural). However this canvas cannot be painted. BUT: they can be printed! 
So all our printed parasols are waterproof as well and ideal for professional operations as wel.

Question 4

Help I cannot get the Bali Parasol out, is there a trick?

Accepted Answer

As we use the highest quality bamboo in non-flex style first time opening is best as follows:
Place the parasol in front of you and let it fall open.
Then push the round wooden crown down slightly bouncing until the pin hole shows. 
If you don't see the pin hole, you have to push further, it is there 100% otherwise the parasol could not have been made.  They paint and decorate the parasol when assembled. Don't be afraid you push too hard, there is a stopper pin inside the parasol. The bamboo will settle in time a bit more, but we still always use this way.

Question 5

Can I leave my parasol outside?

Accepted Answer

Yes and no. We consider our parasols too special not to handle them with some extra love and care so you will enjoy your unique piece for many seasons. 
During summer days, the parasol can stay outside without protection. A few rain showers won't  immediately damage or render the parasol unusable. Always make sure the parasol can dry OPEN when wet.
Prolonged exposure to humid, wet and rainy weather eventually can cause loss of beauty.  In case you get black spots on the canvas: use HG Mold Remover, spray it on the spots, rinse well and your parasol will be like new in 10 minutes.

It is easy to take in only the top part of the Bali Parasol inside. Make sure then the parasol is
completely dry before folding and storing it.

You may consider purchasing our protectionset at 25 euro only. This set consists of an  outdoor cover. It has been extensively tested, is 100%
waterproof and easy to use. With this cover you can leave your parasol outside all summer season. We even tested it in winter and was perfect but we prefer the parasol to be inside during winter. In the set you find a shell tassel as well that you use to tie close the parasol when too windy. You can leave the parasol outside and you keep the decorative effect.

Again, it is important to ensure the parasol is completely dry before you store it in a dry place.

Question 6

Can my Bali Parasol® be out when windy?

Accepted Answer

Our parasols are strong and flexible due to the high bamboo quality, BUT they remain parasols... 
From wind force 4 Beaufort  it is fine but going towards 5 Beaufort they begin to struggle. Then it is best to close the parasol  and tie up the Bali Parasol so it cannot be caught by the wind!. If the parasol stays outside when you are not there, we suggest you always tie close the parasol with a rope or ribbon.

Alternatively, consider purchasing one of our very decorative shell cords especially made by our shellman for this purpose. You always keep the decorative effect of your parasol even when windy and you don't need to get nervous when not at home. 
 
We offer these specifically designed shell tassels to our customers at cost of only €12,50 1 per parasol.   It will be enclosed in the box with your parasol.

For strong gusts of wind, or whirlwinds we advise bringing the parasol indoors.

Question 7

Help the pin in the connector part does not match ??

Accepted Answer

Yes it will no stress...  Just give the parasol a half turn so the other side gets to the pin hole. The holes are also manually crafted, so precision is essential and it fits only in one combination.

Question 8

The Gold paint is changing in color, is this normal?

Accepted Answer

A: Yes this is exactly why 90% of the people love these parasols.
The gold paint is a patina paint that weathers in the sun. The paint pattern will not remain
gold and shiny but will transform over time into a vintage shabby/chic look.  
That is the specific intention and gives the parasol a her character over time. 
Nothing changes on the inside; the lace effect inside of the painting remains unchanged.

Question 9

My pin or pole is broken, now what?

Accepted Answer

A: Don't worry, we have reserves for almost all parts of the parasol. Contact us, and there is a good chance we can send you the broken part.

Question 10

Can authentic Bali Parasols tilt?

Accepted Answer

A: This question is frequently asked, and as much as we would like to offer a tilting Bali
Parasol, our craftsmen are very traditional and so is our product.

However, we have a few tips to ensure no low-sun can come peep under the parasol.
Just attache a beautiful cloth or piece of fabric to the parasol. Or, for those
weld  – weld a male and female piece together with a bend. Place these in the bottom
part of the pole and set the parasol in the bent top piece. Be cautious with the wind then!

Question 11

What should I consider when purchasing a Bali parasol base?

Accepted Answer

A: First, determine whether the parasol base will be visible or not. If it won't be visible or
hardly noticeable, opt for a cheap base of about 35 kg with a screw function. These are not decorative but available in large numbers at garden centers from €40. They are practical and do the job but are not particularly decorative additions to your Bali Parasol.
To create your special Bali Parasol set, it looks stunning with a matching base. We designed several models and we are sure there is one to like for every style. Additionally, our private collection parasol bases are of high quality concrete and frost-resistant.  They can stay outside all year round and age in a beautiful way..  Tip: If you want the parasol base to be easily movable, purchase a (plant) roller tray from the garden center and place the base on it. (be careful when windy!)
These parasol bases do not require any maintenance. If you don't like the aging with moss etc just clean them with a high pressure cleaner.

NEW in 2026: Our Lotus XL base in 45 kilo. Suitable for professional operations. 
Shipment of this weight needs to be calculated on pallets.

Question 12

I see HELIVIEWS on my payment statement, what is this?

Accepted Answer

Heliviews is our operating company in the chamber of commerce that own the import- and export licenses. 
Bali Parasol is our online work domain for the webshop. We are officially EORI licensed so easy to check on validity and credibility and solvency for foreign customs services.
For that reason our bankaccount is on Heliviews as well.

Bali Parasol

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