Terms and Conditions

GENERAL TERMS AND CONDITIONS

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Heliviews – Bali Parasol.com
Spaarne 46, 2011 CK Haarlem, The Netherlands
Chamber of Commerce (KvK): 6475776

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Article 1 – Definitions

1. Heliviews: the company operating under the name Bali Parasol.com.

2. Customer: any natural person (consumer) or legal entity (business customer).

3. Consumer: a customer not acting in the course of a profession or business.

4. Business Customer (B2B): a customer acting in the course of a profession or business.

5. Products: Balinese parasols, parasol bases and related items.

6. Agreement: any purchase agreement between Heliviews and the customer.

7. Webshop: the online sales environment of Bali Parasol.com.

Article 2 – Applicability

1. These terms apply to all offers, orders and agreements.

2. Deviations are only valid if agreed in writing.

3. The customer’s general terms and conditions are expressly rejected.

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Article 3 – Offers and Prices

1. All offers are non-binding and subject to availability.

2. Prices are in euros and include VAT unless stated otherwise.

3. Obvious errors or mistakes are not binding on Heliviews.

4. Heliviews reserves the right to change prices until the agreement is concluded.

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Article 4 – Formation of Agreement

1. The agreement is concluded after the order is placed and confirmed by Heliviews.

2. Heliviews reserves the right to refuse an order or impose additional conditions.

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Article 5 – Payment (Webshop & B2B)

1. Payment via the webshop is made through, among others:

   • iDEAL (to be WERO Europe soon)

   • Bancontact (Belgium)

   • Stripe (credit card and international payments)

2. Payment must be made in full

3. For B2B, payment on invoice may be allowed with a payment term of 14 days.

4. In case of late payment:

   • the customer is automatically in default without notice;

   • statutory interest and collection costs can be charged.

5.  Ship out only after full payment

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Article 6 – Delivery

1. Delivery takes place at the address provided by the customer.

2. Delivery times are indicative and never strict deadlines.

3. Delivery will only take place after full payment has been received, unless agreed otherwise.

4. The risk of loss, theft or damage transfers to the customer upon delivery.

5. The customer is responsible for correct and complete delivery information.

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Article 7 – Right of Withdrawal (Consumers only)

1. Consumers have the right to withdraw within 14 days after receipt without giving reasons.

2. Returns are at the consumer’s own cost and risk.

3. Products must be unused, undamaged and – where reasonably possible – in original packaging.

4. The right of withdrawal does not apply to custom-made or specially ordered products.

5. Refunds will be made within 14 days after receipt of the returned goods.

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Article 8 – No Right of Withdrawal for B2B

1. Business customers do not have a statutory right of withdrawal.

2. Returns are only accepted after prior written approval by Heliviews.

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Article 9 – Warranty and Product Characteristics

1. Heliviews ensures that products comply with the agreement and reasonable standards of quality.

2. Balinese parasols are handmade; minor variations in color, size and finish are inherent and do not constitute defects.

3. Materials such as wood, fabric and bamboo are subject to weather conditions, discoloration and wear.

4. These characteristics are not considered defects.

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Article 10 – Use and Responsibility

All products are intended for outdoor use; use is at all times entirely at the customer’s own risk.

1. The customer is fully responsible for:

   • proper and safe installation;

   • adequate and secure anchoring;

   • the use of a suitable and stable parasol base.

2. The customer must take appropriate precautions in weather conditions such as wind, storms and rain.

3. Parasols must always be closed in time in case of wind or adverse weather conditions.

4. Heliviews shall not be liable for any damage whatsoever caused by:

   • falling over;

   • being blown over or away;

   • improper installation;

   • incorrect, unsafe or negligent use.

5. Use in public, commercial or high-traffic environments is entirely at the customer’s responsibility and requires additional safety measures.

6. Advice: please retain your purchase receipt. Your purchase may be covered by your household insurance. Heliviews provides no guarantee regarding insurance coverage or payout.

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Article 11 – Liability

1. Heliviews is only liable for direct damage resulting from intent or gross negligence.

2. Any liability is limited to the invoice amount of the relevant order.

3. Heliviews shall never be liable for:

   • indirect damage;

   • consequential damage;

   • business losses;

   • loss of profit;

   • damage resulting from improper use or weather conditions.

4. All liability for damage resulting from outdoor use and weather influences is expressly excluded.

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Article 12 – Force Majeure

1. Heliviews is not obliged to fulfill any obligation in case of force majeure.

2. Force majeure includes, but is not limited to: transport issues, import delays, strikes, pandemics and natural disasters.

3. In such cases, Heliviews may suspend or terminate the agreement.

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Article 13 – Retention of Title

1. All delivered products remain the property of Heliviews until full payment has been received.

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Article 14 – Complaints

1. Complaints must be submitted in writing within 7 days after delivery.

2. Complaints do not suspend payment obligations.

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Article 15 – Governing Law

1. All agreements are governed by Dutch law.

2. Disputes shall be submitted to the competent court in Noord-Holland.

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Article 16 – Privacy and Data Processing

1. Heliviews processes personal data in accordance with GDPR.

2. Data is used solely for order processing, payment and delivery.

3. Payments via iDEAL and Stripe are handled by secure payment providers.

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Article 17 – Final Provisions

1. If any provision is invalid, the remaining provisions remain in full force.

2. Heliviews reserves the right to amend these terms

Last update: March 25, 2026

 

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